FAQs

Faqs

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frequently asked questions

Yes, you may send mail to your family member. Residents will open mail under the supervision of a staff member, and items not approved for the community will be locked in storage or returned to sender. Mail can be sent to the following address:

3930 US 1 South, St. Augustine, Florida 32086

Yes, residents make phone calls to family members on Saturdays and Sundays. We also hold family weekend each month. Your family member’s case manager will also be making weekly phone calls, and progress reports home.

We accept most forms of insurance, yes. We also accept private payments.

No. We honor all paths to a spiritual experience.

The Augustine is located in historic St. Augustine, Florida, approximately 30 minutes from Jacksonville.

Admissions are conducted by appointment. Please contact us to schedule one at 904-495-4238 or email info@augustinerecovery.com.

Yes. The Augustine is a licensed treatment center that is legally regulated and can provide medical care.

Your safety is our top priority. In addition to implementing a rigorous cleaning schedule and following CDC guidelines, we have created some additional COVID protocols for those arriving at The Augustine.

Family members are not permitted inside common areas during check-in.

New residents should wear a mask during check-in.

COVID-related screening questions are included in our admissions screening.

For admissions information, please contact Chris (chris@augustinerecovery.com). He can also answer any financial or insurance questions.

While your loved one is at The Augustine, you will speak regularly with their case manager. They will call you for an introduction on the first day and will also provide weekly updates. Your case manager is available anytime and helps your family with addiction education and reflection, outside affairs, court/probation updates, and other elements of care.

While at Augustine Recovery, we want our residents to be fully present in the moment and focused on their treatment. We have designed our packing list to further these goals. Please note that all luggage and bags will be searched by our staff upon arrival at our facility.

We recommend that you bring… Read More

Recovery Is One Phone Call Away

If you’re ready to face your addiction to alcohol, or if you have questions about alcohol addiction for a loved one, give us a call at (904) 217-0480. You can speak directly to one of our alcohol treatment specialists and learn more about our facility, our professional staff, alcohol treatment options, insurance, and more.