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frequently asked questions about our facility

Yes, you may send mail to your family member. Residents will open mail under the supervision of a staff member, and items not approved for the community will be locked in storage or returned to sender. Mail can be sent to the following address:

3930 US 1 South, St. Augustine, Florida 32086

Yes, residents can make weekly phone calls facilitated by their case manager. We also hold a family weekend each month. Your family member’s case manager will also be making weekly phone calls, and progress reports home.

Augustine Recovery is an out-of-network provider of substance abuse treatment for all carriers. If you are interested in utilizing insurance to help cover the cost of our 90-day treatment program, the question as to what your share of the charges will be is a very common yet complicated question with no simple answer. The Augustine Recovery admissions team will verify what benefits are available and verify eligibility with a potential client’s insurance company. In many cases, it is not until a client’s admittance that we can obtain authorization from the insurance company based on their criteria for medical necessity. Augustine Recovery will always advocate for the maximum allowable coverage for substance abuse treatment under the client’s insurance policy. 

We will gladly assist you with any questions or concerns regarding the cost of treatment, insurance, or anything else. Contact us today to speak with an admissions counselor.

We accept most forms of insurance, yes. We also accept private payments.

No. We honor all paths to a spiritual experience.

The Augustine is located in historic St. Augustine, Florida, approximately 30 minutes from Jacksonville.

Admissions are conducted by appointment. Please contact us to schedule one at 904-495-4238 or email info@augustinerecovery.com.

Yes. The Augustine is a licensed treatment center that is legally regulated and can provide medical care.

Your safety is our top priority. In addition to implementing a rigorous cleaning schedule and following CDC guidelines, we have created some additional COVID protocols for those arriving at The Augustine.

Family members are not permitted inside common areas during check-in.

New residents should wear a mask during check-in.

COVID-related screening questions are included in our admissions screening.

While your loved one is at The Augustine, you will speak regularly with their case manager. They will call you for an introduction on the first day and will also provide weekly updates. Your case manager is available anytime and helps your family with addiction education and reflection, outside affairs, court/probation updates, and other elements of care.

While at Augustine Recovery, we want our residents to be fully present in the moment and focused on their treatment. We have designed our packing list to further these goals. Please note that all luggage and bags will be searched by our staff upon arrival at our facility.

We recommend that you bring… Read More

Recovery Is One Phone Call Away

If you’re ready to face your addiction to alcohol, or if you have questions about alcohol addiction for a loved one, give us a call at (904) 217-0480. You can speak directly to one of our alcohol treatment specialists and learn more about our facility, our professional staff, alcohol treatment options, insurance, and more.